Motif Online Ltd

Motif Online Ltd is a UK-based South Asian fashion brand offering premium khaddar, lawn, chiffon, and embroidered co-ords with fast, reliable UK delivery. All orders are dispatched from our Bradford warehouse with tracked shipping across England, Scotland, Wales, and Northern Ireland. We prioritise quality, comfort, and customer satisfaction through authentic products, easy returns, safe payments, and responsive support. 

Our FAQ page answers the most common customer questions regarding delivery times, shipping charges, returns, exchanges, sizing, payment methods, tracking, restocking, and international orders. Whether you’re shopping for casual wear, winter outfits, or formal embroidered suits, this guide ensures a smooth and confident shopping experience with Motif UK.

DETAILED FAQs

1. What is Motif UK and what do you sell?

Motif UK is a premium South Asian fashion brand specialising in ready-to-wear clothing such as embroidered co-ords, khaddar suits, lawn suits, chiffon dresses, and seasonal collections. Our focus is on elegant, timeless designs crafted with quality fabrics and modern detailing. All products are stocked and shipped from our UK warehouse for fast delivery.

2. Where is Motif located in the UK?

Motif Online Ltd operates from:
378A Leeds Road, Bradford, West Yorkshire, BD3 9QX, United Kingdom.
All orders are processed, packed, and dispatched directly from our Bradford facility.

3. Are your products original and high quality?

Yes. All items are 100% authentic and made with premium fabrics such as khaddar, cotton, chiffon, and lawn. Each piece undergoes strict quality checks for embroidery accuracy, stitching strength, colour authenticity, and fabric durability before dispatch.

4. What are your UK delivery charges?

Shipping charges are automatically calculated at checkout based on your postcode and courier availability. You will see the full shipping cost before completing payment. No hidden charges—everything is clearly shown during checkout.

5. How long does delivery take within the UK?

We provide fast nationwide delivery:
Standard Delivery: 2–4 working days
Express Delivery: 1–2 working days (if available)
Delivery times may vary slightly during busy sale periods or holidays.

6. When will my order be dispatched?

Orders placed before 2 PM are usually dispatched the same working day. Orders placed after 2 PM are dispatched the next working day. We do not dispatch orders on weekends or UK bank holidays.

7. Do you ship internationally?

Yes, we ship to several countries including Europe, USA, Canada, UAE, Saudi Arabia, and Australia. International delivery charges and estimated delivery times will be shown at checkout after entering your address.

8. How can I track my order?

Once your order is dispatched, you will receive an email or SMS containing your tracking link. You can monitor your parcel in real-time through the courier service (Royal Mail, Evri, DPD, Yodel, etc.). Tracking updates may take a few hours to appear.

9. What payment methods do you accept?

Motif UK accepts secure payments through:
Visa / Mastercard
American Express
PayPal
Apple Pay & Google Pay
Klarna / Clearpay (if enabled)
Your payment details are encrypted and protected.

10. Can I change or cancel my order after placing it?

Yes—if your order has not yet been dispatched.
To request a change, size update, or cancellation, contact us immediately via:
Website Live Chat
WhatsApp
Email
Once the order is shipped, changes cannot be made.

11. What is your return and exchange policy?

We offer easy returns and exchanges within the UK. Items must be unworn, unwashed, and in their original packaging with tags attached. Returns must be requested within 14 days of receiving your order. Exchanges are offered for size issues or product defects.

12. What if I receive a damaged, defective, or incorrect item?

If your parcel arrives with any issue, contact us within 48 hours with your order number and clear photos of the problem. Our team will arrange a free exchange or replacement as quickly as possible.

13. Do product colours match the photos on the website?

We use high-quality studio lighting for accurate photos. However, slight colour variations may occur due to different phone or laptop screens. We ensure that every product is delivered as close to the displayed image as possible.

14. How do I choose the correct size?

Each product page includes a detailed Size Chart with UK measurements. You can compare:
Bust/Chest
Shirt length
Trouser waist & length
Fit style
If you're unsure, message us—our team can guide you based on your measurements.

15. Do you restock sold-out items?

Some designs are limited edition and may not return. Restocks depend on fabric availability and production schedules. Follow us on Instagram or join our newsletter for restock alerts.

16. Are Motif outfits suitable for UK weather?

Yes. Our collections are designed with British weather in mind:
Winter: Khaddar, Karandi, Linen, Wool blends
Summer: Lawn, Cotton, Chiffon
Festive Wear: Embroidered multi-season fabrics
Each product clearly mentions the fabric and season.

17. Do you offer discounts or sales?

Yes! We offer seasonal sales, mid-season promotions, Eid collections, and exclusive online discounts. Sign up for our email newsletter or follow us on social media to receive early access to new offers.

18. Is it safe to shop online with Motif?

Absolutely. Our website uses SSL encryption, secure payment gateways, and fraud protection. Your personal and payment details are fully safe and never shared with third parties.

19. Do you have a physical store in the UK?

Motif currently operates online only. All products are stocked in our Bradford warehouse. Any future store openings or pop-up locations will be announced on our social media pages.

20. How can I contact Motif customer support?

You can reach our UK support team through:
Website Live Chat
WhatsApp (icon on the website)
Email Support
Contact Form
Instagram DM
Our team responds quickly during working hours and is always here to help.